Common Questions

Wether VE & VILE is new to you, you are going to make your first custom jewelery, or you will do your first jewelry purchase ever, you may have questions before you begin

Below are some of the most common questions. Do you have a question that is not answered below? Contact Us

  • Unlike regular jewelry stores, every piece of jewelry we produce starts with a whole new idea.

    Because of that, it's hard for us to say what a tailored jewelry will cost without knowing more about the idea you want to make.

    The best way to get an approximate price is by contacting us. In just a few answers, we can usually give you an approximate price quickly and easily. Once we have the finer details in place, we can give you a proposal with exact price. Until then, it does not cost a crown to explore your idea with us.

  • Even though all of our jewelry is uniquely designed through 3D printing we can cut costs up to 70% of traditional manufacture - and still produce your piece to a higher quality

    By keeping our costs low, we can produce unique jewelery of heirloom quality at prices for which you could buy regular jewelery of the same quality right from the store. If you buy a piece of jewelry that you want to keep a lifetime (for example a wedding ring or engagement ring) then we can offer the opportunity to get something made unique to you at almost the same price as something that has been mass produced.

  • We have a team of jewelry designers and 3D artists, and also a team of design consultants. When you start a consultation with us, you will be matched with one of our jewelry consultants, who will help you to detail your design, and bounce ideas.

    When your design consultant has the information they need, they will work with our team of creators to produce sketches and renderings of your jewelry based on the information you provided. You get the chance to review the design and provide feedback - and we continue to design until you're happy.

  • Before we produce a preview of your ring in 3D, we need a deposit - the deposit goes towards paying the final price of your jewelry. Should you choose not to proceed and produce the design of your ring, the deposit will be partially refundable - all we keep is a small cost to cover our designer's time.

    In some cases, we can produce handwritten sketches of your jewelry to determine the details of your design before moving on. No payment is required for this consultation.

  • Our projects take an average of about 4 weeks from start to finish. It includes a few days to discuss your ideas and tailor the details, produce the design and the 3D models. Around 2 weeks for production, and a few days for delivery of the jewelry to you. Some of our customers are ready to go to production directly, and others choose to discuss their designs for weeks - or even months.

    If you need a piece of jewelry produced for a specific date, it's best if you let us know right away, so we will do our utmost to deliver before this deadline. If your date is shorter than 4 weeks away, we offer an express service that expresses your request at the top of the queue and guarantees the delivery date.

    Unfortunately, if you need your jewelry within 2 weeks or shorter time from submitting your request, we will not complete your request in such a short time.

  • In Stockholm, Sweden, and our jewelry are produced by our 3D printers in Europe and finished by hand by expert craftsmen in Sweden.

  • At the moment, we ship to Sweden and the Nordic region. Do you want us to deliver to you? Start a consultation and ask!

    Please note that all prices are in SEK, and additional shipping costs may apply. Shipping within Sweden is free.

  • We are proud of our production quality and will go a long way to ensure that the jewelry you get is exactly what you want and we will not start the production until we get your approval on all the details of the design.

    Since each piece of jewelry is tailor-made, jewelry can not be returned for repayment, and projects can not be canceled when production has commenced. If you are not satisfied with any aspect when you receive the jewelry, please write to us immediately and our team will help you solve the problem to its utmost ability.

  • We pack all our jewelry in exclusive jewelry packaging. Keeping your piece safe on its journey to you.